"; Macro Recorder - Technical Support

We kindly ask for your understanding, that we are not able to support individual automation projects as we do not have your specific hardware and software setup and we do not have the resources to analyze your individual system configuration and/or project. Customer service includes the correction of general, technical errors in the software. We do not provide programming consulting services.

Thank you for your understanding.

How may we assist you?

First Aid

Make sure to actually register your purchased license key in the software. The act of purchasing alone does not license the software. You need to register the license key you received in the delivery email in the software. See the product documentation how to register the license key.

The "About" window informs if maintenance of your license key is expired. If you get license notifications because you are using a software version that has been released after maintenance expiration, you would need to renew maintenance for your license.

Our software is available in different product variations (Standard, Pro, Enterprise) with different sets of features as advertised in the comparison table of the respective shop webpage.

A special feature of our software is that you can try features of all editions, even if you purchased and registered a smaller edition that does not include such feature of any higher edition. However, in such case you will get occasional license reminders which list the features that triggered the license reminder. Those are not included in your license.

This approach allows you to consider upgrading to higher product variation even after your initital purchase decision.

Options:
  • If you already purchased the higher edition, make sure to actually deregister the license key of a smaller edition and register the license key of the higher edition.
  • Consider to upgrade to a higher edition.
  • Discontinue using features that are not included in your license.