How may we assist you?

First Aid

Your purchase includes the right to use the software, as well as updates and upgrades, which we publish within the maintenance period.

A special feature of our offer is that maintenance also includes all new major versions with new functions.

The license key can be used for either a Windows or a Mac installation.

However, you cannot run one single license simultaneously on both computers.

Online purchases made until 10/10/2024, our online shop were handled by "MyCommerce/DigitalRiver/ShareIt" which went out of business. Since 11/05/2024, you have received your license key(s) from "PayPro Global". Please browse your email inbox for any of these sender names.

If you cannot retrieve the delivery mail from your email inbox:
  1. Visit the PayProGlobal Shopper Support for purchases since November 05, 2024. Earlier online purchases went through the former reseller DigitalRiver/MyCommerce.
  2. Log into your account. If you don't know your login credentials you can request them on that page (We do not have them as we are not the vendor).
  3. Retrieve your purchase information.

No, the software is no subscription but a single purchase with a one-time payment. There is not recurring payment.

Macro Recorder helps you automate your tasks. However, we are unable to assist with individual automation projects, as we do not have access to your specific project environment, such as the controlled software, hardware, operating system configuration, and related setup.

Because Macro Recorder is offered at a low license price, we cannot provide engineering time to analyze, test, or build custom automation solutions, which can easily take several hours.

As a simple comparison: We provide the screwdriver, but we cannot help build the house or teach house construction.

To help you decide with confidence, we offer a demo version that lets you test all features, compatibility with your system, and suitability for your intended use before purchase.

The documentation with step-by-step video tutorials explain how to use the software. If you decide to purchase, the software technically remains the same.

The troubleshooting section of the documentation include information how to solve issues when automating games with Macro Recorder.

Yes, volume discount is automatically applied when you adjust the quantity in the shopping cart.

In regular use, our software does not need an internet connection.

An internet connection is used in following cases only:

  • The license key registration requires an internet connection for just a few seconds. This is a one-time procedure. We offer an offline licensing option for large volume installations.
  • Optional: Our software can occasionally check for updates and download updated versions.
  • Optional: Our software PhraseExpress can use the external language translation service DeepL which requires an internet connection.

If you don't make use of any such feature, you can safely block our software in your firewall.

Under no circumstance does our software send any confidential and/or sensitive information to us or anywhere else. Our company resides in Germany, in a country with one of the strictest data privacy laws in the world.

Yes, licenses are valid life-time for all software versions which are released during your maintenance term.

Make sure to keep a local backup of your software installation file as we do not maintain a repository of older software versions.

Only maintenance (free updates, upgrades and new versions) expire after the end of the selected maintenance term, but you can continue to use your existing installation without expiration.