How may we assist you?

First Aid

Where can I retrieve my lost license key?

Our online shop is handled by the 3rd party eCommerce provider "ShareIt/DigitalRiver" who receives payment and sends the license key(s) for your online purchases.

You have received your license with the delivery email coming from "DigitalRiver/MyCommerce/ShareIt". Please browse your email inbox for any of these sender names.

If you cannot retrieve the delivery mail from your email inbox:

Visit the ShareIt customers login
Adjust the web page language in the upper left, if necessary.
Click the button "My Account" and log into your ShareIt.
You can retrieve your purchase information.

If you lost the Login information, click the "Request Login/Password" link near the user/password input boxes.

Can the license be used on Windows and Mac?

The license key can be used for either a Windows or a Mac installation.

Are licenses valid life-time?

Yes, licenses are valid life-time for all software versions which are released during your maintenance term.

Make sure to keep a local backup of your software installation file as we do not maintain a repository of older software versions.

Only maintenance (free updates, upgrades and new versions) expire after the end of the selected maintenance term of either one, three or five years, but you can continue to use your existing installation without expiration.

Is PhraseExpress included in a Macro Recorder purchase?

A special Macro Recorder license is included in a purchase of a PhraseExpress Enterprise Edition license. it is active if a macro automation is triggered by PhraseExpress.

Do you offer volume discounts?

Yes, volume discount is automatically applied if you adjust the quantity in the shopping cart.