Schools and Kindergarten are shut down for several weeks in our region due to the Corona pandemic.
To protect our staff and to enable them supporting their families, we temporarily switched to operating from home offices. This may cause delayed communication or limited availability for the time of public restrictions.
You can significantly help to manage the situation:
- For questions, how to use the software, please browse the documentation first.
- "99%" of inquiries we receive every day are really covered in the shop/licensing FAQ or technical FAQ.
- Prefer sending inquiries through the email form below over telephone calls.
Thank you for your understanding and patience. Take care!
Your Bartels Media Team
How may we assist you?
First Aid
Where can I retrieve my lost license key?
Our online shop is handled by the 3rd party eCommerce provider "ShareIt/DigitalRiver" who receives payment and sends the license key(s) for your online purchases.
You have received your license with the delivery email coming from "DigitalRiver/MyCommerce/ShareIt". Please browse your email inbox for any of these sender names.
If you cannot retrieve the delivery mail from your email inbox:
- Visit the ShareIt customers login
- Adjust the web page language in the upper left, if necessary.
- Click the button "My Account" and log into your ShareIt.
- You can retrieve your purchase information.
If you lost the Login information, click the "Request Login/Password" link near the user/password input boxes.
Is the license a subscription?
No, the software is no subscription but a single purchase with a one-time payment. There is not recurring payment.
Can the license be used on Windows and Mac?
The license key can be used for either a Windows or a Mac installation.
Is PhraseExpress included in a Macro Recorder purchase?
A special Macro Recorder license is included in a purchase of a PhraseExpress Enterprise Edition license. it is active if a macro automation is triggered by PhraseExpress.
Where can I find my license key?
If you cannot retrieve the license key delivery mail coming from "ShareIt/DigitalRiver" from your email inbox:
- Visit our ecommerce reseller webpage.
- Adjust the web page language in the upper left, if necessary.
- Click the button "My Account" and log into your account.
There you should find your license key information.
If you lost the login information as well, click the "Request Login/Password" link below the user/password input boxes.
Do you offer volume discounts?
Yes, volume discount is automatically applied if you adjust the quantity in the shopping cart.
Can Macro Recorder record either keyboard or mouse input only?
Macro Recorder always captures both, the mouse and keyboard. But you can filter either mouse or keyboard input from the playback, providing you with a choice of which part of the recording you need.
For example, Macro Recorder can even play only the mouse clicks, but omit the mouse movement paths or play the mouse movements faster or slower on a case-by-case basis.
How does Macro Recorder compare to Mouse Recorder?
Macro Recorder is the successor of Mouse Recorder and has been re-engineered from ground up with a new range of functions.
Development of Mouse Recorder has been discontinued as Macro Recorder provides all its features and many more. Due to the further development from a pure mouse recording tool to an automation solution, a renaming was necessary.
Features
Macro Recorder is based on the same user interface as Mouse Recorder and includes all its features, but adds many new functions, such as labels, goto, repeat, etc.
Compatibility with PhraseExpress
- Mouse Recorder supports PhraseExpress up to version 13, but no later versions.
- Macro Recorder is compatible with PhraseExpress v14 for Windows and PhraseExpress v3 for Mac.
Supported Operating Systems
Mouse Recorder supported Microsoft Windows only. Macro Recorder is also compatible with Apple macOS.
What, if a recorded program changes its window position or size?
Macro Recorder tries to restore the window to a position and size, allowing the macro playback reaching all clicked items in that program. Macro Recorder even recognizes changed monitor dimensions between recording and playback of a macro automation.