How may we assist you?

First Aid

if Macro Recorder doesn't work at all, shows the spinning rainbow wheel (busy indicator) or even crashes all the time, macOS security & privacy settings may block Macro Recorder.

Solution: Re-Add Macro Recorder in the macOS security settings as described in chapter "Installation".

Important: Apple seem to have decided that you must reconfirm these security settings after each Macro Recorder update. Unfortunately, it seems that there is nothing we can do about this inconvenience.

Please check the following if text is text inserted incompletely or with wrong characters:

  • Applications and web browser input forms may use Javascript to process your input which may interfere with the Macro Recorder text insertion. For example, Adobe Dreamweaver or software development software ("IDEs") can perform heavy text input processing.

  • If text output has scrambled letters or special characters in a browser (Microsoft Windows "Edge" or Google "Chrome"), then this is most likely due to "security" software ("antimalware" or "antivirus" programs that promise you security on the PC for money). Solution: Test whether deactivating any "security" functions restores compatibility. This may require a system restart after deactivation.

Yes, you can release a license association from a user, a computer or a USB stick at any time to use it on another device (or for another user).

Macro Recorder always captures both, the mouse and keyboard. But you can filter either mouse or keyboard input from the playback, providing you with a choice of which part of the recording you need.

For example, Macro Recorder can even play only the mouse clicks, but omit the mouse movement paths or play the mouse movements faster or slower on a case-by-case basis.

Yes, the Macro Recorder Pro Edition for Windows support command-line parameters to load and start a macro.

If the macro file path contains, make sure to enclose the entire path with double-quotes.

Example: "C:\Program Files (x86)\MacroRecorder\MacroRecorder.exe" -play="C:\folder\my macro file.mrf"

Yes, a license always includes maintenance for the selected maintenance term.

This ensures that you can always use the latest software. You cannot purchase a license without maintenance.

If maintenance is expired for your license, you can renew maintenance at discount.

The maintenance term starts with the month of license key delivery.

License keys are dynamically generated at the time of purchase. The end of maintenance is branded into the license key and can be read that out from the first set of 4-digits, e.g. "0421" means April, 2021.

Yes, we would be happy to coterm the maintenance term of your existing licenses with a new purchase.

You would purchasing new licenses together with a maintenance renewal of your existing licenses. Remaining maintenance of existing licenses are credited.

You will then receive a complete set of new license keys that have the same maintenance term.

You can also upgrade to a higher product edition at the same time.

What to do:

Please send us the list of your existing license keys, as well as the number and desired product variation (Standard, Pro, Enterprise Edition, NamedUser/ConcurrentUser).

Requirements:
  • Purchase of at least 10 new PhraseExpress Pro/Enterprise Edition licenses.
  • The edition of the new licenses must be at least the same as the edition of the existing licenses.
  • Existing licenses of varying product editions will be streamlined to a common product edition.
  • The maintenance period must exceed the maintenance period of the existing licenses.
  • Orders can only be placed directly, not in the online shop.