"; Macro Recorder - Technical Support

We kindly ask for your understanding, that we are not able to support individual automation projects as we do not have your specific hardware and software setup. Customer service includes the correction of general, technical errors in the software. We do not provide programming consulting services.

Thank you for your understanding.

How may we assist you?

First Aid

No, Macro Recorder does not have any "stealth mode" and is not designed to work as a spyware. You can recognize a recording by the Macro Recorder icon in the task/menu bar.

Your purchase includes the right to use the software, as well as updates and upgrades, which we publish within the maintenance period.

A special feature of our offer is that maintenance also includes all new major versions with new functions.

Yes, a license always includes maintenance for the selected maintenance term.

This ensures that you can always use the latest software. You cannot purchase a license without maintenance.

If maintenance is expired for your license, you can renew maintenance at discount.

Yes, this is no problem. Just let Macro Recorder loop through multiple "Find text" or "Find image" actions that branch to the desired macro sections and make sure to set the wait time to zero for each Find text/image action.

Video tutorial

The maintenance term starts with the month of license key delivery.

License keys are dynamically generated at the time of purchase. The end of maintenance is branded into the license key and can be read that out from the first set of 4-digits, e.g. "0421" means April, 2021.

A user reported certain Windows notifcations that seem to send a simulated mouse move or keypress, causing Macro Recorder to stop a current macro playback.

Work around: Disable the Macro Recorder playback options to stop playback on key press or mouse move in Macro Recorder settings.

Yes, you can release a license association from a user, a computer or a USB stick at any time to use it on another device (or for another user).

Yes, we would be happy to coterm the maintenance term of your existing licenses with a new purchase.

You would purchasing new licenses together with a maintenance renewal of your existing licenses. Remaining maintenance of existing licenses are credited.

You will then receive a complete set of new license keys that have the same maintenance term.

You can also upgrade to a higher product edition at the same time.

What to do:

Please send us the list of your existing license keys, as well as the number and desired product variation (Standard, Pro, Enterprise Edition, NamedUser/ConcurrentUser).

Requirements:
  • Purchase of at least 10 new PhraseExpress Pro/Enterprise Edition licenses.
  • The edition of the new licenses must be at least the same as the edition of the existing licenses.
  • Existing licenses of varying product editions will be streamlined to a common product edition.
  • The maintenance period must exceed the maintenance period of the existing licenses.
  • Orders can only be placed directly, not in the online shop.

Make sure to actually register your purchased license key in the software. The act of purchasing alone does not license the software. You need to register the license key you received in the delivery email in the software. See the product documentation how to register the license key.

The "About" window informs if maintenance of your license key is expired. If you get license notifications because you are using a software version that has been released after maintenance expiration, you would need to renew maintenance for your license.

Our software is available in different product variations (Standard, Pro, Enterprise) with different sets of features as advertised in the comparison table of the respective shop webpage.

A special feature of our software is that you can try features of all editions, even if you purchased and registered a smaller edition that does not include such feature of any higher edition. However, in such case you will get occasional license reminders which list the features that triggered the license reminder. Those are not included in your license.

This approach allows you to consider upgrading to higher product variation even after your initital purchase decision.

Options:
  • If you already purchased the higher edition, make sure to actually deregister the license key of a smaller edition and register the license key of the higher edition.
  • Consider to upgrade to a higher edition.
  • Discontinue using features that are not included in your license.