"; Macro Recorder - Technical Support

We kindly ask for your understanding, that we are not able to support individual automation projects as we do not have your specific hardware and software setup and we do not have the resources to analyze your individual system configuration and/or project. Customer service includes the correction of general, technical errors in the software. We do not provide programming consulting services.

Thank you for your understanding.

How may we assist you?

First Aid

Macro Recorder can utilize the "task-scheduler" built into Microsoft Windows in combination with our productivity solution PhraseExpress.

We believe, that you don't need another background program or service occupying extra memory and consuming CPU power while the Windows scheduler is running anyway. By using Windows scheduler, you have one central place to check out what is scheduled on your computer.

This is a known issue on macOS 10.13. "High Sierra" caused by components used by Macro Recorder. Official system requirement for Macro Recorder is macOS 10.14 (Mojave). We filed a bug fix to the provider and hope for a fix.

As a work around, please consider updating your Mac to the latest macOS version.

No, Macro Recorder does not have any "stealth mode" and is not designed to work as a spyware. You can recognize a recording by the Macro Recorder icon in the task/menu bar.

Your purchase includes the right to use the software, as well as updates and upgrades, which we publish within the maintenance period you have chosen.

A special feature of our offer is that it also includes all new major versions with new functions.

Yes, a license always includes maintenance for the selected maintenance term.

This ensures that you can always use the latest software. You cannot purchase a license without maintenance.

However, if maintenance is expired for your license, you can renew maintenance at discount.

Yes, this is no problem. Just let Macro Recorder loop through multiple "Find text" or "Find image" actions that branch to the desired macro sections and make sure to set the wait time to zero for each Find text/image action.

Video tutorial

The maintenance term starts with the month of license key delivery.

License keys are dynamically generated at the time of purchase. The end of maintenance is branded into the license key and can be read that out from the first set of 4-digits, e.g. "0421" means April, 2021.

Yes, you can release a license association from a user, a computer or a USB stick at any time to use it on another device (or for another user).

Yes, we would be happy to coterm the maintenance term of your existing licenses with a new purchase.

You would purchasing new licenses together with a maintenance renewal of your existing licenses. Remaining maintenance of existing licenses are credited.

You will then receive a complete set of new license keys that have the same maintenance term.

You can also upgrade to a higher product edition at the same time.

What to do:

Please send us the list of your existing license keys, as well as the number and desired product variation (Standard, Pro, Enterprise Edition, NamedUser/ConcurrentUser).

Requirements:
  • Purchase of at least 10 new PhraseExpress Pro/Enterprise Edition licenses.
  • The edition of the new licenses must be at least the same as the edition of the existing licenses.
  • Existing licenses of varying product editions will be streamlined to a common product edition.
  • The maintenance period must exceed the maintenance period of the existing licenses.
  • Orders can only be placed directly, not in the online shop.