- For questions how to use the software, please browse the documentation.
- Do have a question about "expired maintenance"?
- Lost license keys of online purchases (only!) can be retrieved here.
- For any online purchase related issue (invoice, tax, email address change, etc.), please visit the shop service page.
- "99%" of inquiries we receive every day are really covered in the shop/licensing FAQ or technical FAQ.
How may we assist you?
First Aid
Search for multiple different text/images
Yes, this is no problem. Just let Macro Recorder loop through multiple "Find text" or "Find image" actions that branch to the desired macro sections and make sure to set the wait time to zero for each Find text/image action.
Playback stops on 3rd party Windows notifications
A user reported certain Windows notifcations that seem to send a simulated mouse move or keypress, causing Macro Recorder to stop a current macro playback.
Work around: Disable the Macro Recorder playback options to stop playback on key press or mouse move in Macro Recorder settings.
License reminders after purchase
Make sure to actually register your purchased license key in the software. The act of purchasing alone does not license the software. You need to register the license key you received in the delivery email in the software. See the product documentation how to register the license key.
The "About" window informs if maintenance of your license key is expired. If you get license notifications because you are using a software version that has been released after maintenance expiration, you would need to renew maintenance for your license.
Our software is available in different product variations (Standard, Pro, Enterprise) with different sets of features as advertised in the comparison table of the respective shop webpage.
A special feature of our software is that you can try features of all editions, even if you purchased and registered a smaller edition that does not include such feature of any higher edition. However, in such case you will get occasional license reminders which list the features that triggered the license reminder. Those are not included in your license.
This approach allows you to consider upgrading to higher product variation even after your initital purchase decision.
Options:
- If you already purchased the higher edition, make sure to actually deregister the license key of a smaller edition and register the license key of the higher edition.
- Consider to upgrade to a higher edition.
- Discontinue using features that are not included in your license.