"; Macro Recorder - Technical Support
  • For questions, how to use the software, please browse the documentation.
  • "99%" of inquiries we receive every day are really covered in the shop/licensing FAQ or technical FAQ.
  • We kindly ask for your understanding that we are not able to analyze or troubleshoot individual macro scripts.

Holiday notification

Our office is on holiday vacation from July, 20 to August, 7 2020 and we will answer non-critical inquiries after re-opening. Thank you for your patience.

Your Bartels Media Team

How may we assist you?

First Aid

Macro Recorder tries to restore the window to a position and size, allowing the macro playback reaching all clicked items in that program. Macro Recorder even recognizes changed monitor dimensions between recording and playback of a macro automation.

If the macro file path contains, make sure to enclose the entire path with double-quotes.

Example: "C:\Program Files (x86)\MacroRecorder\MacroRecorder.exe" -play="C:\folder\my macro file.mrf"

Yes, Macro Recorder v2 can scan a specific program window or the entire desktop for any defined text and. Macro Recorder can then click on that text or branch to different sections of the macro script.

Macro Recorder allows you to automate your tasks but we kindly ask for your understanding that we are not able to assist you with individual and specific automation tasks.

We do not have your project environment, such as the controlled software, hardware, os configuration, etc.

The very low license price for Macro Recorder does not allow us to invest software engineer man hours to analyze and experiment individual projects which easily may require several hours.

Please allow a comparison for illustration: We sell a screwdriver and you can build a wonderful house with it. However, we can't assist you building the house or teaching you how to construct and build a house.

Here is our offer to you: We want your confidence first, not your money. Please try the demo version which allows you to try all features of the software, compatibility with your individual system configuration and fitness for the intended purpose without obligation before making a purchase decision.

The documentation explains how to use the software including many step-by-step video tutorials.

If you decide to purchase our software after your careful examination, it stays the same before and after licensing. You don't need to install anything different. You will receive a license key which removes the license reminders.

If our software does not work for you though, please consider not purchasing it.

Macro Recorder can be used as an mouse auto clicker with ease:

To perform auto clicks, simply add and configure a mouse click action.

You can specify the coordinate of the click on the desktop, the click option (left-/right or double-click).

If required, you can also configure Macro Recorder to click and keep clicking while performing additional tasks, such as keyboard input or mouse movements.

If you cannot retrieve the license key delivery mail coming from "ShareIt/DigitalRiver" from your email inbox:

  1. Visit our ecommerce reseller webpage.
  2. Adjust the web page language in the upper left, if necessary.
  3. Click the button "My Account" and log into your account.

There you should find your license key information.

If you lost the login information as well, click the "Request Login/Password" link below the user/password input boxes.

This is a known issue on macOS 10.13. "High Sierra" caused by components used by Macro Recorder. Official system requirement for Macro Recorder is macOS 10.14 (Mojave). We filed a bug fix to the provider and hope for a fix.

As a work around, please consider updating your Mac to the latest macOS version.

Your software installation will continue to work. However, your license key no longer works for security-critical security updates and we recommend to renew the maintenance. Returning customers get discount.

Yes, Macro Recorder macros can be stored in our productivity solution PhraseExpress. You can then assign a hotkey to the macro stored in PhraseExpress to launch the macro.